Westcoast Custom Gates


Repair Service

Westcoast Custom Gates Ltd - Repair Service

Our technician is available should you require any service for repairs, please do not hesitate to contact us!
1st Hour @ $85/hr (one hour minimum charge)
Additional Time @ $70/hr
(taxes extra)

Basic Trouble-Shooting Tips:
Below we have put together some basic trouble-shooting tips which may save you a service call!
If your automated system seems to be unresponsive to any command, please check the following:
*Check the circit breaker of line powering the control box.
*Check the power outlet that the control box is powered from and plug in another device to see if it is working.
-If no power, check all other outlets on the same ciruit to make sure the ground fault hasn't tripped, cutting off power. Press the reset button if required.
*Check that fuse(s) on the control board are still intact.
*Check/replace batteries inside wireless accessories (ie remote Fobs, Key Pads, etc).
*Check/test batteries inside the control box, replace if needed.
*If the gates do not respond to one control accessory device, you should first try another device to confirm it is not the accessory which is not working. Wireless accessories will require their batteries to be replaced periodically. A good indication that your battery might be getting low is that you are having to use your device at a closer distance to the control box for it to work, or you may have to try more than once before it will respond.
*Control boxes will also usually indicate a low battery by producting a series of beeping sounds when a signal is given for them to operate. A "low battery" and "battery charging" indication lights can also be found on the control board.
Gates are opening without any command given, or reopening shortly after closing:
*Check location of the vehicle sensor, to make sure it is free & clear of any metal objects, such as parked vehicles, wheel barrows, or powered extension cords.
*When gates are closing, ensure they are not travelling past the photo eye sensors, causing them to reopen.
*When gates are closing, ensure that the gates are not coming into contact with any obstructions during their travel.
*When gates are closing, ensure that the actuators are not traveling to their maximum distance. This can cause the actuator to experience a "hard stop", which will cause them to think they have come into contact with something and start retracting.
Gates have opened, but will not close:
*Check photo eye sensors, to ensure there are no obstructions blocking the signal between the two beams.
-If photos eyes appear to be misaligned, they may need to be readjusted.
-Wipe the lenses to ensure they are clear of any debri, or condensation.
-Sometimes insects can cause malfunction of the photo safety sensors and control boxes since they prefer warm places. You should check from time to time and clean them with a dry cloth.
*Check location of the vehicle sensor, to make sure it is free & clear of any metal objects, such as parked vehicles, wheel barrows, or powered extension cords.
*Certain brands of automated systems have a program setting that will open the gates with their last bit of power, should the battery get extremely low. This setting can also be turned off if prefered.
Gates signaled to open, but stops and alarm sounds :
*This is typically an indication that the gates have come into contact with an obstruction, or are being prevented from moving freely. Check to make sure that gates have not come into contact with anything, or that nothing is blocking the gates
*If electric lock is installed, ensure it is releasing allowing the gates to open. If the lock appears to not be releasing, it can be unlocked manually using the keys, or by pulling the pin it latches onto.
*If the first to solutions do not apply, unlock the actuator and try to open the gates using the actuator in manually. If the actuator will not extend or retract manually, it may be jammed. It would be best to call for a technician at this point.

With any gate automation system, it is recommended to inspect on a periodic basis the following:
•Damage to wiring or tubing leading from the ground to the control box.
•Check for loosened attachment points on both ends of the arm(s).
•Recommend lubricating the push/pull tube with a heavy duty silicone spray that you can purchased locally. Simply wipe down the push pull tube with the arm extended out and retract the arm back in after spraying.
•Check & test battery condition.
•Inspect driveway gate operation .
•Inspect driveway gate leaf hinges (ensure that they swing freely).