Payment & Warranty Terms

Warranty Terms & Sales Policies

Sales Terms & Conditions:
Once you have received an official quote and you wish to proceed, a security deposit of 50% will be required. Deposits are non-refundable and orders can not be cancelled by customer on finished products, special order items and once fabrication and/or installation has commenced. Installed products must be paid in full within 7 days upon of the completion of the installation, prior to shipping, or at the time of picking up. Late payments will be subject to a 2.5% late fee per month. Accepted Methods for Payments: Cash, Certified Cheque, E-Transfer, Direct Deposit, Debit, or Visa & Mastercard ($2500 max). We accept up to $2500 max as payment by credit card, any balance over $2500, if paid by credit card, will be subjected to a 2.5% service fee.

At customer's discretion, WCCG will contact a 3rd party courier for estimates on shipping, or to schedule a pick up on their behalf, but as we are not affiliated with any couriers, WCCG assumes no liability for lost items, damage occurred during transportation, delayed shipments, or any additional costs which may occur. If preferred, customers are welcome to make their own arrangements with couriers for the delivery of their items, or to purchase additional insurance coverage. All orders are shipped collect to the customer. Customers are advised to be present at the time of delivery and inspect their order upon arrival and prior to signing weigh bill. Any concerns should be addressed to the driver immediately.

Westcoast Custom Gates is not responsible for late delivery of any products. Any loss of time, inconvenience and/or commercial loss will not be compensated under any circumstance unless otherwise stated in writing and signed by the administration of Westcoast Custom Gates.

• Customers are responsible to know all property lines and any city bylaws, or other restrictions at the location that prohibit, or determine where our products are to be installed.
• Customers are responsible to know and clearly indicate the location of any water, gas, or hydro lines, or any other potentially hazardous objects that may interfere with the installation of our products.
• It is the customer’s responsibility to clearly mark where Westcoast Custom Gates is to install the products that have been requested by them.

Warranty Terms & Conditions:
Note: Westcoast Gates may be used in replacement of Westcoast Custom Gates Ltd.

Westcoast Custom Gates Ltd Standard Warranty Periods :

Custom Gates & Fence Limited: 5 Years
Prefab Gates Limited: 2 Years
Prefab Fence Panels Limited: 2 Years
Electrical Gate Openers & Components (Please see details below): Please Visit Specific Product's Page For It's Warranty Term.
Powder-Coat Finish: All Powdercoating is Preformed By Coastal Powdercoat Inc, Located In Parksville, BC. Information regarding their warranty policy and care instructions can be found at coastalpowdercoat.ca, or by calling 250-586-9547.

Any product, or service which has not been paid for in full, is not covered under warranty

The warranty offered by Westcoast Gates on our products is considered null and void if the damage occurred through misuse, abuse, or use for anything other, or more than its specification. Damage caused to our products as a result of misuse, fire, natural disaster, collision, extreme weather, vandalism, or wildlife is not covered under this warranty.

Westcoast Gates is not responsible to carry the warranty on a product which has been modified by the customer, or any other facility other than our own.

Once products are sold or installed, it is assumed that they will be properly maintained and operated by the purchaser, or person(s) authorized by the purchaser. As a result, Westcoast Gates will not be liable for any consequential, incidental or special damages arising in connection with the use, or inability to use the product(s).

Some wear is to be expected over time from use. Normal wear of our products is not considered the damage and will not be covered under warranty.

Although seldom used in our fabrications, some hardware used with our gates, railings & fencing may contain steel components. Rust is a natural occurrence when steel is subjected to moisture and as we do our best to protect any raw steel with a durable finish, we are unable to guarantee it against rust.

All warranty work must be completed at our Westcoast Gates facility unless otherwise authorized by Westcoast Gates administration. Westcoast Gates reserves the right to examine the item under claim either at our manufacturing facility or at the client’s home. The shipping and handling costs of the products to and from our facility for repairs is the responsibility of the client. We reserve the right to either repair or replace the product at Westcoast Gate's discretion.

Electrical Automated Systems and accessories are covered under manufacturer’s warranty. Please visit the product's page, or manual for information on term, or contact us for further information. Manufacturer's warranty begins from the date of purchase, or from the date of installation (if done by one of our technicians). For warranty purposes, automated systems and accessories must be returned within 30 days from date up to the purchase, unaltered and in original unopened packaging, unless deemed to have manufacturer's defect. We are unfortunately unable to accept returns on special order items, please discuss with us prior should you have any concerns.

Although parts may be covered under the manufacturer’s warranty, clients are responsible for any labor costs in the diagnosing, removal, or re-installation of any electrical products after 60 days from the date of install. Additional charge for travel time may apply for areas outside of our district. Please contact us for more info.

All warranties are non-transferable, unless installed at original location by WCCG.

Normal: conforming to a standard; usual, typical, or expected.

We thank you for your purchase and appreciate your business!